Page 18 - CLH Three-Year Strategic Plan 2019-2021

An Assessment of CLH’s Environment and Its Performance

Organizational Strengths

Dedicated and Caring Staff Innovative Services and Supports
and Volunteers CLH has developed a highly ef ective approach

CLH staf are competent, caring and truly to individualized services and supports,
committed to serving individuals with especially for complex situations. The creative

intellectual disabilities. The majority of staf have solutions shown by CLH when responding
demonstrated a genuine dedication and interest to complex psycho-social supports have
in improving the quality of life of the individuals earned respect for the agency as being an
they support and apply themselves fully to this innovative problem solver. Many individuals with
sense of purpose. developmental support needs have been helped
by CLH when there was no other agency that
Success of Individuals Supported could provide the necessary supports.
CLH now supports over 2,000 individuals of all Track Record of Being Relevant
ages through a large network of care. Results
of the stakeholder analysis indicate that these and Having Impact
individuals are thriving in the programs and in the CLH is providing service in the developmental
community. Many adults are actively contributing services sector, which is experiencing long wait
members of society with improved quality of lists. In August 2016, the Ontario Ombudsman
life and continue to experience many successes released a signif cant report “Nowhere to Turn”,
in their work and other activities. Individuals in which called for a system overhaul to help
the pre-employment and employment program adults with developmental disabilities in crisis.
continue to develop independence skills. At CLH has demonstrated its ability to ef ectively
present, CLH has f fteen active employers and six support and change the lives of individuals with
community business partners. intellectual disabilities and has responded to
many situations that are similar to those noted in
the Ombudsman’s report.

16 | CLH Developmental Support Services Three-Year SuccessMap™ 2019-2021