Page 15 - CLH Three-Year Strategic Plan 2019-2021

CLH Foundation For Success

VALuE GuIDING PRINCIPLE
Caring and We are a highly responsive, caring and a dedicated team of staf and
Compassion volunteers. We are passionate about our work and we interact with
empathy and understanding. We demonstrate steadfast commitment
to create a better future for every individual needing developmental
supports. We remind families touched by disability that they are not
alone and that they are part of a vibrant and supportive community.

Quality We measure our success and promote continuous improvement, ensuring
quality in all aspects of our work. We have high standards for program
delivery and focus on best practices in all we do.

Open We are committed to transparent communications with each other and
Communication with our partners in order to build trust, to create a positive environment,
and to be unifed in achieving our Vision and Mission. We communicate
efectively with the individuals we support, providing them with the
ability and opportunity to make informed choices.

Integrity & We uphold the trust we have built over our 60-year history, ensuring that
Accountability we conduct ourselves with honesty, integrity and transparency. We are
accountable to our funders and donors. We measure our success, and we
operate with cost-efectiveness for all programming.

Partnership & We fnd strength in a multitude of ideas and perspectives and achieve
Collaboration our goals through efective collaboration. We are united as a group in our
purpose and social cause and support each other to achieve collective
outcomes. We develop and nurture collaborative, positive relationships
with each other and with our partners, and work together to enhance the
quality of life of the individuals we support and their families.

Lifelong We believe that individuals should have continuous learning opportunities
Learning to fulfll their aspirations, to contribute to society and to create meaning
at every stage of their life.

Persistence We patiently work with each individual and family to creatively solve
issues. We allow time for setbacks and keep a positive attitude at all
times.

Responsibility We are proud of the professional and compassionate services and supports
we deliver, taking our responsibilities to those we serve very seriously.

Diversity & We promote a vision of society that is inclusive and that supports the
Accessibility rights of all persons. We are a role model for diversity and accessibility.
We demonstrate, through our partnerships and community involvement,
that people with developmental support needs are citizens who have
contributions to make to society.

CLH Developmental Support Services Three-Year SuccessMap™ 2019-2021 | 13